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The present general conditions of sale apply, within the framework of the service of remote sale to all the sales concluded by the means of the Internet site biscuit-sainte-mere-eglise.com
The prices of our products are indicated in Euros, all taxes included, except for processing and shipping costs. All orders, whatever their origin, are payable in Euros. Promotional prices: promotions are proposed on our products for a given period. www.biscuit-sainte-mere-eglise.com reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in force at the time of the order, subject to availability. The information relating to the prices and the availability of the products can be the subject of modifications and are given only as an indication.
We undertake to accept your order under the terms of these general conditions of sale. On our website : www.biscuit-sainte-mere-eglise.com
When you click on the button Validate after the process of order, you declare to accept this one as well as the entirety of the present general Conditions of Sale, completely and without reserve. The data recorded by www.biscuit-sainte-mere-eglise.com constitute the proof of the whole of the transactions passed by its customers. The data recorded by the payment system constitute the proof of the financial transactions.
Our product offers and prices are valid while stocks last. Information on the availability of products is provided at the time of ordering when adding the product to your basket. They are provided as an indication. In case of unavailability of product after placing your order, we will inform you either by mail or by phone. You will then be able to ask for the cancellation or the exchange of your order. In case of total unavailability of the goods, your order will be cancelled and you will be refunded immediately. In case of partial delivery, our customer service will contact you to obtain your agreement for an exchange, a refund or a delay of reception.
The products are delivered to the delivery address you indicated during the ordering process. The delivery time includes the time of preparation of the package and the time of routing. If you choose to pay by check, the order will be processed only upon receipt of it. Consequently, the delivery times applicable in this case are those on the day of receipt of payment and may therefore be modified from those mentioned on the day the order was placed.
The standard mode of shipment is the letter max or the colissimo delivered without signature. No refund or return of order can be claimed in case of loss of the package once entrusted to the post office.
In the event of damage during transport, the justified protest must be formulated with the carrier within three days as from the delivery. Delivery times are given as an indication only; if they exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed.
The exchange of any product declared, afterwards, damaged during transport, without any reserve having been issued upon receipt of the parcel, will not be taken into account.
The shipping costs include a contribution to the preparation and packaging + postage costs. Think of grouping all your items on a single order.
Payment by credit card, paypal, bank transfer and check.
To avoid any risk of misuse of your credit card, www.biscuit-sainte-mere-eglise.com does not store any banking information.
In the store: cash, credit card, checks and ANCV.
The products remain the property of www.biscuit-sainte-mere-eglise.com until the complete payment of the price, if necessary increased by the interests. This provision does not prevent the transfer to the customer of the risks of loss or deterioration as from the moment when the products will have left our buildings.
biscuit-sainte-mere-eglise.com could not be held for person in charge in the event of absolute necessity, of disturbance or all-out or partial strike in particular of the postal services and means of transport and/or communications, flood, fire.
All the elements of the site biscuit-sainte-mere-eglise.com are and remain the intellectual and exclusive property of biscuit-sainte-mere-eglise.com. Nobody is allowed to reproduce, exploit, rebroadcast, or use in any capacity whatsoever, even partially, elements of the site they are software, visual or audio. Any simple link or hypertext link is strictly forbidden without the express written consent of biscuit-sainte-mere-eglise.com
The warranty does not apply to the repair of damage resulting from an external cause. It also does not apply if the problem arises from the use of a product not originating from the site www.biscuit-sainte-mere-eglise.com and from misuse.
Procedure to follow in the event of a warranty claim:
Beforehand, you should contact the customer service department in the contact section of the site.
Your defective products must be returned to us at the address indicated.
Your products will be tested by our technicians to determine the cause of the problem.
If all warranty conditions are met, then the defective products will be replaced.
If the products are not defective, but the problem comes from the way the product is used, the return costs are at the customer's charge and payable in advance.
In accordance with articles L. 120-20, the consumer has a period of 7 calendar days to return at his expense, the products ordered. This right applies only to natural persons. This period runs from the day of receipt of the package. All returns must be reported to our customer service beforehand. In exchange, the buyer will be reimbursed within a maximum of 30 days.
Only products returned in their entirety, in their original packaging, complete and intact, and in perfect condition for resale will be accepted. Any product which will have been damaged, or whose original packing will have been deteriorated, will be neither refunded, nor taken back, nor exchanged. This right of withdrawal is exercised without penalty, with the exception of shipping and return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice of requesting either a refund of the sums paid, or the exchange of the product. In the case of an exchange, the reshipment will be at the expense of the consumer.
5 rue Division Leclerc - 50480 Sainte-Mère-Église
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